1. Definitions

In these conditions, unless the context otherwise requires:

  • Door To Door Movers / We / Us / Our means Just Quote Pty Ltd (ABN 14 672 960 459).
  • You / Your means the person entering into this agreement for Services with Us and includes the person to whom Our quotation is addressed and by whom acceptance is given.
  • Goods means all furniture, personal effects and other items that are the subject of the Services.
  • Services means all work undertaken by Us in connection with the Goods, including removal and, if applicable, storage.
  • Subcontractor means any person or entity other than Our employee who performs any part of the Services under arrangement with Us.
  1. We Are Not Common Carriers

We are not common carriers and accept no liability as such.
We reserve the right to refuse to quote for or carry any Goods or classes of goods at Our discretion.

  1. Your Obligations and Warranties

3.1 Information Supplied

You warrant that all information provided by You and relied upon by Us in preparing any quotation or estimate is accurate and complete.

3.2 Ownership or Authority

You warrant that You are either the owner of the Goods or the authorised agent of the owner.

3.3 Presence at Loading and Unloading

You must ensure that You or an authorised representative is present at loading and unloading.
If no authorised person is present, You must sign a waiver form.

3.4 Dangerous Goods

You warrant that the Goods do not include firearms or any dangerous, corrosive, flammable, explosive, noxious or pest-attracting substances unless disclosed to Us in writing prior to loading or storage.
We may refuse to handle such items. If discovered after receipt, We may take reasonable action (including disposal) without liability.

3.5 Fragile and Valuable Items

You must provide written notice before commencement of Services of:

  • Fragile or brittle items not reasonably apparent, and
  • Jewellery, artwork, collections, money, precision equipment or any item valued over $1,000.

3.6 Goods Left Behind or Taken in Error

You must ensure all Goods intended for removal are uplifted and that no Goods are taken in error.

  1. Method of Carriage, Subcontractors and Ancillary Services

4.1 Mode of Carriage

We may transport Goods by any reasonable route and method, including road, sea, rail or air, and may arrange third-party carriage as Your agent.

4.2 Subcontractors

We may engage Subcontractors to perform all or part of the Services and remain responsible for performance of the Services.

4.3 Liability Extension

Any limitation of liability applies equally to Our employees and Subcontractors. We act as agent or trustee for those parties for this purpose.

4.4 Ancillary Services

We may arrange ancillary services at Your request as Your agent. We accept no liability for loss or damage arising from those services, except where Goods are deemed to be in Our possession due to inability to establish otherwise.

  1. Delivery

5.1 Delivery Conditions

Delivery will only be made to You or a person authorised in writing.
If delivery cannot occur due to lack of access, absence of an authorised person, or reasons beyond Our control, Goods may be placed into storage at Your cost.

Charges apply as follows:

  • Storage: $110 per week
  • Double handling: $390 (one-off)
  • Re-delivery: $100 per half hour
  • Additional distance over 70 km (round trip): $3 per km
  • Rail charges apply where applicable

5.2 Delivery Sheet

You must sign the delivery sheet.
Failure to object within 48 hours makes the delivery sheet conclusive evidence of Goods delivered.

  1. Storage Conditions

6.1 Inventory

We will prepare an inventory of visible items only unless contents listing is requested (additional charges apply).
Failure to object within 48 hours makes the inventory conclusive.

6.2 Contact Details

You must provide and maintain a current contact address.

6.3 Price Changes

Storage charges are fixed for the first 13 weeks. Thereafter, charges may change with 28 days’ written notice.

6.4 Warehouse Transfer

We may move Goods between warehouses at no cost to You (5 days’ notice unless emergency).

6.5 Inspection

Inspection is permitted by appointment and may incur a reasonable fee.

6.6 Removal from Storage

Minimum 7 working days’ notice required. Short notice may incur extra charges.

6.7 Compulsory Removal and Sale

If Goods are not collected after written notice, We may sell Goods by auction or online and apply proceeds to outstanding amounts.

6.8 Disposal

Unsold Goods may be disposed of or acquired by Us for $1.

6.9 Free Storage Offer

Up to 4 weeks free storage applies to new customers only if confirmed in writing at booking or prior to pickup. Storage locations: Melbourne, Adelaide or Sydney.

  1. Charges and Payments

7.1 Variations and Delays

Additional charges apply where work varies or delays occur beyond Our control.

7.2 Transit Delays

We are not liable for delays caused by traffic, breakdowns, rail derailments, flooding, peak season congestion or backloading capacity issues.

7.3 Parking Fees

You are responsible for all parking fees and fines.

7.4 Local Jobs

  • Minimum 2 hours plus 30 minutes travel (up to 30 km)
  • Additional distance: $3 per km
  • Charged in 30-minute intervals

7.5 Interstate Jobs

  • 1.5 hours loading + 1.5 hours unloading per 10 m³
  • Extra time: $80 per half hour

7.6 Date Changes

Alteration of confirmed dates may incur additional charges.

7.7–7.9 Cancellations & Deposits

  • Local deposits are non-refundable
  • Interstate deposits refundable within 48 hours, except last-minute bookings made within 7 days of pickup date.
  • Deposits: 30% interstate / 1 hour local

7.10 Refused Delivery

Storage and handling charges apply if delivery is refused.

7.11 Card Surcharges

  • Amex: 2.0%
  • Visa/Mastercard: 1.5%
  1. Loss or Damage

Services are subject to the Australian Consumer Law where applicable.

Liability applies only to loss caused by Our negligence.
No liability applies where:

  • Packing was not performed by Us
  • Goods were inherently fragile
  • Insurance was declined

Maximum liability without insurance:

  • $50 per item or box
  • $400 total per job

Missing Items must be reported before the team leaves

Damage items must be reported within 24 hours of delivery.

Our negligence is covered only if you have booked our standard packing and unpacking service (for more information, please visit our website).

Items that were unpacked or loosely packed by the customer are not covered under negligence.

  1. Insurance

We recommend You obtain insurance.

Standard cover includes:

  • Public Liability: $20,000,000
  • Transit Insurance: up to $50,000
  • Excess: $1,000
  1. Variation and Notices

10.1 Variation

Only valid if agreed in writing by an authorised officer.

10.2 Notices

Notices may be delivered by hand, post or electronic mail.

  1. Governing Law

This agreement is governed by the laws of the state or territory in which it is made.